Cloud Infrastructure Engineer

Cebu

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About Amihan

Amihan is a Filipino term describing the season dominated by favorable trade winds. Our name is an homage to local merchants trading goods throughout Asia, consequently bridging the region with the world.

For the past few years, Amihan Global Strategies has been charting a similar path — connecting the Philippines with the global economy by leveraging international expertise and local knowledge to transform how we do (and change) business in the Philippines and ASEAN.

We connect the region’s top enterprises with resilient technologies and innovative insights. In this process, we transform industry players into game changers, and champion a new playing field in the Philippines.

Duties and Responsibilities:

  • Maintain multiple customer environments.
  • Update and manage ticket backlog based on internal policies.
  • Identify any high priority issues and escalate to the next level.
  • Provide a customer-first experience while utilizing phones and email to manage tickets.
  • Work cohesively with a team as well as all divisions of the company.
  • Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
  • Deliver solutions that lead to problem resolution with a high level of customer satisfaction.

Technical Requirements:

  • Basic Microsoft Active Directory (password resets, security groups)
  • Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
  • Proficiency in computer usage, internet, and Microsoft office suite applications.
  • Citrix XenApp
  • VMware Horizon View
  • Advanced Networking – NAT, Subnet, VPN, Fortigate, vShield Edge
  • Skype For Business
  • Sharepoint
  • Server Performance Monitoring
  • EM7 / SciLo

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