Maximizing the Customer Experience for Insurance through Amihan and Alfresco | Amihan Global Strategies
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Maximizing Customer Experiences in Insurance through Amihan and Alfresco

In the rapidly evolving world of insurance, it is imperative for companies to focus on delivering exceptional customer experiences. With the rise of digital technology, customers now have higher expectations for faster and more efficient delivery of insurance services. To keep up with customer demand, insurance companies must adopt innovative solutions that meet their needs.

According to a study by McKinsey in 2020, “The life insurance industry holds a promising future in the next decade, fueled by several trends and economic and demographic trends offer tailwinds, as the global middle class rapidly expands, resulting in increased income, greater financial wealth, and higher risks to manage. ”  

One of the key factors that insurance companies should focus on is personalizing every aspect of the customer experience. 

The importance of customer experience is crucial for any business as it can heavily influence customer satisfaction, loyalty, and retention. Positive experiences can foster a strong emotional connection between a customer and a brand, leading to repeat business, word-of-mouth referrals, and increased revenue. This is where the partnership between Amihan and Alfresco comes in. 

As leading solutions providers for enterprise transformation and digital content management, respectively, Amihan and Alfresco have joined forces to offer integrated solutions designed to enhance the customer experience.

The partnership between Amihan Global Strategies and Alfresco can significantly impact the insurance industry by enabling companies to create a better customer experience. By leveraging Amihan’s expertise in data-driven and customer-focused solutions and Alfresco’s advanced content management and cloud capabilities, the insurance companies can gain faster and more accurate claims processing, improved collaboration and communication with those involved in claims processes, and enhanced security and compliance.

With faster and more accurate claims processing, insurance companies can reduce the time and effort customers need to invest in making claims, improving customer satisfaction. Improved collaboration and communication can ensure that everyone involved in the claims process is informed, leading to faster resolution of issues and better customer outcomes.

Industry players can leverage the partnership between Amihan Global Strategies and Alfresco for their insurance marketplace creation, claims process enhancement, and other enterprise solutions. By prioritizing customer experience, insurance companies can foster greater loyalty and retention, and differentiate themselves in an extremely competitive market. 


Amihan is a digital transformation partner that helps companies benefit from opportunities, enhance customer experiences, and develop capabilities through best-in-class digital, data, and cloud services.

Our services include Digital Strategy Consulting, Innovation as a Service, Cloud Enablement, Infrastructure, Managed Cloud Services, and Resilient Operations. We also offer a variety of cloud and data analytics solutions.

To learn more about Amihan, please visit our website: https://amihan.net


Bernadette Valerio is a Marketing Associate at Amihan Global Strategies and an experienced graphic designer.