E-COMMERCE CUSTOMER SUPPORT SERVICES

Providing inbound e-Commerce customer support can be a lot of work. It involves having the right infrastructure in place to efficiently and effectively process multiple purchases, customer questions and complaints, and troubleshooting concerns.

Amihan’s inbound eCommerce customer support services team can provide businesses with the processes and personnel to process and manage sales and deliveries, answer inquiries through calls or social media, execute promotions, and delight customers.

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Our inbound e-commerce customer service support can be outsourced to provide a range of services to help businesses succeed. Our services cover significant parts of the customer journey, from initial purchase to post-sales support, ensuring that your customers get the best possible shopping experience. 

Our specializations include: 

We pride ourselves on being able to offer our clients operational flexibility, while still providing a high level of skill and focus on results. Our team is composed of well-trained agents with experience in various eCommerce customer support activities such as processing order inquiries. We have access to the best call center outsourcing infrastructure, with world-class office spaces and call center tools, including an uninterrupted internet connection. These allow us to deliver superior support at a competitive price.