E-COMMERCE CUSTOMER SUPPORT SERVICES

Ecommerce Customer Support | Amihan Global Strategies

We help our partners fill up more customer carts.

Providing inbound e-Commerce customer support can be a lot of work. It involves having the right infrastructure in place to efficiently and effectively process multiple purchases, customer questions and complaints, and troubleshooting concerns.

Amihan’s  inbound eCommerce customer support services team can provide businesses with the processes and personnel to process and manage sales and deliveries, answer inquiries through calls or social media, execute promotions, and delight customers.


For over 10 years, Amihan has been working with e-commerce businesses to help them save costs, increase sales, and improve the customer experience.

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Ecommerce Customer
Support Services

Our inbound e-commerce customer service support can be outsourced to provide a range of services to help businesses succeed. Our services cover significant parts of the customer journey, from initial purchase to post-sales support, ensuring that your customers get the best possible shopping experience. 

Our specializations include: 

  • Order Taking
  • Order Tracking and Fullfilment
  • Inbound Call Response
  • Replacements
  • Refund Assistance
  • Promotional Calls
  • Account Management
  • Billing Support

Our Featured
Outsourced Service

Get 24/7 help desk support for $1500 per month.*

Looking for a pool of experienced professionals to help you with 24/7 ecommerce customer support? We got you covered.

Outsource your backend to us and we’ll help you achieve cost savings and accelerated growth.

* Level 1 help desk support for a maximum of 20 support tickets per week.

How can Amihan’s eCommerce Customer Support Services help you?

We pride ourselves on being able to offer our clients operational flexibility, while still providing a high level of skill and focus on results. Our team is composed of well-trained agents with experience in various eCommerce customer support activities such as processing order inquiries. We have access to the best call center outsourcing infrastructure, with world-class office spaces and call center tools, including an uninterrupted internet connection. These allow us to deliver superior support at a competitive price. 

Why you Should Outsource Call
Center Services to Amihan

Call Center Outsourcing Services cost savings icon | Amihan Global Strategies
Call Center Outsourcing Services 24/7 operations icon | Amihan Global Strategies
Call Center Outsourcing Services in the Philippines english proficient agents icon | Amihan Global Strategies
Call Center Outsourcing Services in the Philippines skilled workforce icon | Amihan Global Strategies
Cost Savings
24/7 Operations
High English Proficiency
Skilled Workforce

Reduced overhead costs as there are no costs involved hiring and training

Round-the-clock operations regardless of timezone

Excellent English communication skills

Access to resources with specialized skill sets, natural warmth, and customer service orientation

Call Center Outsourcing Services cost savings icon | Amihan Global Strategies
Cost Savings

Reduced overhead costs as there are no costs involved hiring and training. Complete office setup provided by Amihan.

Call Center Outsourcing Services 24/7 operations icon | Amihan Global Strategies
24×7 Operations

Round-the-clock operations regardless of timezone.

Call Center Outsourcing Services in the Philippines english proficient agents icon | Amihan Global Strategies
High English Proficiency

Excellent English communication skills.

Call Center Outsourcing Services in the Philippines skilled workforce icon | Amihan Global Strategies
Skilled Workforce

Access to resources with specialized skill sets, natural warmth, and customer service orientation.